Customer Service Advisor
Description
I-Fulfilment - a leading eCommerce fulfilment solutions business based in Christchurch, Dorset are looking to recruit an experienced Customer Services Advisor to service a portfolio of niche brand eCommerce clients. Their role would be to ensure we exceed end consumers’ expectations and overall enhance our client’s (e.g. Trustpilot score) and I-Fulfilment’s market reputation.
This is an exciting time for the business as it continues to grow at pace and will be a rewarding and varied role for the successful applicant. The role provides an entry point into a successful high growth business and will provide significant opportunities to establish a long-term career in one of a number of areas (e.g. Client Service; Account Management; Digital Marketing; or Operations).
Key areas of responsibility
- Frontline of delivering a high-quality experience to our client’s customers
- Managing emails and telephone calls using your own time management skills
- Dealing with backorders and payment issues
- Dealing with returns, resends and delivery issues
- anaging feedback on eCommerce channels
Key skills required:
- Previous customer service advisor experience in a commercial/office setting (minimum 12 months)
- Logistics experience (preferred)
- Excellent telephone manner
- Articulate and able to compose concise, well written, grammatically correct responses to emails
- Familiar with Microsoft Office suite and using the internet
- Ability to use own initiative and be proactive
- Technologically savvy/comfortable with using computers.
Apply
If you want to apply or find out more, drop us a line using the form below: