Customer Service Advisor


I-Fulfilment - a leading eCommerce fulfilment solutions business based in Christchurch, Dorset are looking to recruit an experienced Customer Services Advisor to service a portfolio of niche brand eCommerce clients. Their role would be to ensure we exceed end consumers’ expectations and overall enhance our client’s (e.g. Trustpilot score) and I-Fulfilment’s market reputation.

This is an exciting time for the business as it continues to grow at pace and will be a rewarding and varied role for the successful applicant. The role provides an entry point into a successful high growth business and will provide significant opportunities to establish a long-term career in one of a number of areas (e.g. Client Service; Account Management; Digital Marketing; or Operations).

Key areas of responsibility

  • Frontline of delivering a high-quality experience to our client’s customers
  • Managing emails and telephone calls using your own time management skills
  • Dealing with backorders and payment issues
  • Dealing with returns, resends and delivery issues
  • anaging feedback on eCommerce channels

Key skills required:

  • Previous customer service advisor experience in a commercial/office setting (minimum 12 months)
  • Logistics experience (preferred)
  • Excellent telephone manner
  • Articulate and able to compose concise, well written, grammatically correct responses to emails
  • Familiar with Microsoft Office suite and using the internet
  • Ability to use own initiative and be proactive
  • Technologically savvy/comfortable with using computers.


If you want to apply or find out more, drop us a line using the form below:

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