ProductPack Manager


Due to an exciting period of growth, we have created a new division within the i-Fulfilment Group, Productpack. Productpack offers a range of rework/kitting and product transformation services to range of customers and partners. To drive Productpack forward, we are looking for a dynamic, commercial, customer-focused Manager. This is a crucial brand NEW role within the business. You will be a natural self-starter with drive, have excellent managerial and people skills and a keen eye for detail to maintain high-quality standards. Reporting directly to the Ops Manager, you must have experience within a fast-paced industry and the ability to be flexible to meet the needs of the business with the ability to meet deadlines.

Key areas of responsibility

  • Be the first point of contact for both internal and external stakeholders including customers and supporting the new business team.
  • Work with new business and account management teams to ensure all commercial and scheduling and planning requirements are met to a high standard.
  • Ensure that all activity within the kitting area is planned and scheduled to meet the stated delivery / completion dates.
  • Prior to starting a rework/kitting job oversee and ensure all parts are fully inspected for component volume accuracy, size, colour and quality before these are reworked / kitted up into the associated bundle.
  • Work in collaboration with the fulfilment teams to ensure to all Good-ins and B2B requirements are met.
  • To maintain and update the rework/kitting schedule in order to communicate progress and targets to relevant departments.
  • Be customer focused and ensuring a high quality of service is provided to the customer.
  • To take a proactive part in quality issues ensuring that all NCRs are monitored and investigations are run to ground with root cause analysis performed.
  • To ensure all updated processes are implemented and tested within the rework/kitting function.
  • To ensure quality is maintained at all times.
  • To oversee any staffing issues ensuring these are accurately recorded, authorising annual leave to ensure sufficient staffing levels are maintained to ensure continuity within the rework area.
  • To oversee any staffing issues ensuring these are accurately recorded, authorising annual leave to ensure sufficient staffing levels are maintained to ensure continuity within the rework area.
  • To oversee the agency staff relationship including costs and daily manning requirements.
  • To oversee Health and Safety within the kitting area and adhere to all H&S policies and procedures and to escalate any issues that may arise.
  • To ensure clean and tidy working environment and that staff are using all required PPE;
  • To collaborate with the Supervisors to ensure the allocation of work within the kitting area is accurate and completed to agreed timescales.
  • Ensuring work is carried out to a high quality standard.
  • To oversee signing off on completion of all products to ensure quality is being maintained at the highest levels across the whole process and addressing any issues that arise, whist ensuring that quality is always maintained.

Key skills required:

  • Have a working knowledge of Quality requirements.
  • Commercial approach to decision making.
  • Numerate, articulate and logical thinking;
  • Have significant self-motivation and initiative with the ability to manage own workload and work with minimum supervision.
  • Excellent communications skills;
  • Ability to work supportively as part of a team and with a friendly and approachable personality.
  • Possess a high degree of accuracy and ability to work within required standards.
  • Possess good leadership skills and the ability to effectively manage others.
  • Team Management experience is essential.
  • Flexible to meet the needs of the business.

Additional Information


Christchurch, new office from 2022 near Bournemouth Airport


Full time

We offer
  • Salary – Negotiable based on experience
  • Pension
  • Free parking on site
  • Discounts available with a number of our clients


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