RETURNS
Provide your customers with peace of mind by implementing a simplified returns process.
75% higher customer satisfaction rates, leading to increased customer loyalty and repeat purchases.
Returns are processed 150% faster than traditional manual methods, reducing customer waiting time and improving overall satisfaction.
Save up to 50% on operational costs, including labour, shipping, and inventory management.
Reduced carbon footprint, contributing to a greener environment and enhancing sustainability initiatives.
99.9%
On-time despatch rate
Get your products in front of your customers on time.
99.98%
Order Accuracy
Reducing wasted time and returns cost.
25M+
Products shipped in the past 12 months
100+
We build long lasting partnerships.
Did you know that a quarter of all consumers return 5–15% of the products they buy online? However, here’s an interesting statistic: 92% of these customers will likely make repeat purchases if the returns process is hassle-free. At I-Fulfilment, we understand the importance of a smooth and hassle-free returns experience for your customers. That’s why we offer comprehensive returns management solutions to enhance customer satisfaction and boost brand loyalty.
During onboarding, your account manager and our IT team will assist you in integrating and setting up your returns process with us through BladePRO, our eCommerce management solution. With our streamlined setup, you can quickly offer your customers the option to exchange, refund, or both, depending on the situation. Our automated process ensures a seamless and efficient returns experience.
Returns are fully tracked, providing a clear view of the status of your returns, the products being returned, and the associated costs. Upon receiving the products, our returns team meticulously inspects them to confirm that the goods received are as described. This allows us to swiftly initiate a replacement or release the refund on the same day, ensuring a better customer experience by expediting the process.
We have developed a paperless returns solution powered by our proprietary technology, eliminating the need for additional labels depending on the chosen courier and the product’s destination. This innovative approach helps you reduce your carbon footprint and align with your sustainability pledge by minimising paper waste.
23% of eCommerce returns occur due to faulty shipped items, while 20% result from damaged products in transit. At I-Fulfilment, we tackle these issues head-on by employing an accurate pick-and-pack process. By employing a combination of weight, visual, barcode, and address checks, we guarantee a 99.9% accuracy rate in ensuring that the correct items reach the intended recipient.
If you have a substantial customer base in different countries, our international 3PL services can help you overcome cross-shipping challenges and accelerate transit times. With fulfillment centres strategically located globally, we ensure efficient order processing and timely deliveries.
We understand that every business is unique. Our team works closely with you to develop tailored fulfillment solutions that align with your specific requirements, ensuring a personalised experience for your customers.
Our advanced fulfillment software provides real-time visibility into your inventory, order processing, and shipping. With user-friendly features, you can efficiently manage your operations and stay in control.
We stay up-to-date with the latest rules and regulations governing international shipping and fulfillment. Our expertise ensures that your products are handled in compliance with all requirements, minimising any potential disruptions.
Get in touch with one of our fulfillment experts for a quote tailored to your brand!
Learn more about us on our social media channels.
GET READY FOR EXCLUSIVE TIPS, LOGISTIC TRENDS, AND EXPERT ADVICE TO BOOST YOUR BRAND'S SUCCESS.
© Copyright I-Fulfilment Ltd 2024
