Simplifying
your returns process
At I-Fulfilment, we work with you to see which returns management (reverse logistics) process best represents your business. With three different options available to you to maximise your end user experience to your customers:
Fast Returns
Easy Returns
Returns in Blade


Types of returns in Blade

Fast Returns
Is one of the many features on Blade (our own proprietary fulfilment software). Fast returns is a white labelled solution, that can be customised to your brand. This feeds into your own website with a dedicated URL. For each return your customers would go to the dedicated URL and self-serve. Once they've completed the relevant information online. They would print off the RMA and send back via Royal Mail. Once received in our warehouse, the item is quality checked to ensure its not be used / is in the condition it says its supposed to be in. If we are in agreement and there are no disputes, we process the details onto Blade and a refund is then initiated.

Returns in Blade
Should your customer want to return a product, they would need to contact you via the relevant channel. Your team would then log in to to Blade, find the customer order and print off the RMA to send to your customer to return the product. Your customer would complete the RMA and send the RMA and product back to you or I-Fulfilment for a refund.