Simplifying your returns process
At I-Fulfilment, we work with you to see which returns management (reverse logistics) process best represents your business. With three different options available to you to maximise your end user experience to your customers:
Fast returns
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- A white labelled Solution that can be tailored to represent your brand
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- Easily plugs into your own website
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- Allows for your customers to self-serve
Easy returns
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- An RMA is sent with every product
- An RMA is sent with every product
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- Allows your customers to self-serve
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- A quick process allowing for a quick refund
Returns in Blade IMS
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- Using Blade (our own proprietary software)
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- Your customer service team can manage the returns process internally
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- Alternatively we have a dedicated customer support team who can manage this process for you!
Types of returns in Blade IMS
Fast returns
This is one of the many features on Blade (our own proprietary fulfilment software). Fast returns is a white labelled solution, that can be customised to your brand. This feeds into your own website with a dedicated URL. For each return your customers would go to the dedicated URL and self-serve. Once they've completed the relevant information online. They would print off the RMA and send back via Royal Mail. Once received in our warehouse, the item is quality checked to ensure its not be used / is in the condition it says its supposed to be in. If we are in agreement and there are no disputes, we process the details onto Blade and a refund is then initiated.
Returns in Blade IMS
Should your customer want to return a product, they would need to contact you via the relevant channel. Your team would then log in to to Blade, find the customer order and print off the RMA to send to your customer to return the product. Your customer would complete the RMA and send the RMA and product back to you or I-Fulfilment for a refund.
Easy returns
Is one of the many reasons clients choose us! Easy returns is a solution whereby an RMA is sent out with every order. Should your customer wish to return a product, they simply complete the RMA and send back via Royal Mail along with the product.
Once received in our warehouse, the item is quality checked to ensure its not be used / is in the condition it says its supposed to be in. If we are in agreement and there are no disputes, we process the details onto Blade and a refund is then initiated.
Our returns process
Product is received
Your customer receives your product and isn't happy and therefore wants to return the product.
How to return
There are three types of returns available. Depending on the returns solution you choose your customer will package the product with an RMS. Alternatively your customer can contact your team for an RMA to complete.
Shipped back
The customer will arrange for the product to be returned with a printed RMA.
Product returned
The product is received by our returns management team. Who will check it onto Blade notifying you that this has been received.
Quality checked
The returned product is quality checked to ensure its in the specified condition as per the RMA.
Returns complete
If the product is in a good condition it will be repacked and stored in the warehouse for resale. If faulty / damaged we will seek to send out a replacement or refund.
Our in-house software
- Get orders out faster
- Manage multi-channels orders with ease
- Manage back orders and pre-orders
- Fast returns integration that is white labelled
- Professional reporting that can be created, by you
