your returns process

At I-Fulfilment, we work with you to see which returns management (reverse logistics) process best represents your business. With three different options available to you to maximise your end user experience to your customers:

Fast Returns

  • A white labelled Solution that can be tailored to represent your brand
  • Easily plugs into your own website
  • Allows for your customers to self-serve
  • Easy Returns

  • An RMA is sent with every product
  • Allows your customers to self-serve
  • A quick process allowing for a quick refund
  • Returns in Blade

  • Using Blade (our own proprietary software)
  • Your customer service team can manage the returns process internally
  • Alternatively we have a dedicated customer support team who can manage this process for you!
  • Types of returns in Blade

    Fast Returns

      Is one of the many features on Blade (our own proprietary fulfilment software). Fast returns is a white labelled solution, that can be customised to your brand. This feeds into your own website with a dedicated URL. For each return your customers would go to the dedicated URL and self-serve. Once they've completed the relevant information online. They would print off the RMA and send back via Royal Mail. Once received in our warehouse, the item is quality checked to ensure its not be used / is in the condition it says its supposed to be in. If we are in agreement and there are no disputes, we process the details onto Blade and a refund is then initiated.

    Returns in Blade

      Should your customer want to return a product, they would need to contact you via the relevant channel. Your team would then log in to to Blade, find the customer order and print off the RMA to send to your customer to return the product. Your customer would complete the RMA and send the RMA and product back to you or I-Fulfilment for a refund.

    Easy Returns

      Is one of the many reasons clients choose us! Easy returns is a solution whereby an RMA is sent out with every order. Should your customer wish to return a product, they simply complete the RMA and send back via Royal Mail along with the product.

      Once received in our warehouse, the item is quality checked to ensure its not be used / is in the condition it says its supposed to be in. If we are in agreement and there are no disputes, we process the details onto Blade and a refund is then initiated.

    Our Returns process

    Our in house software

    Blade has been designed with you and your business in mind. We’ve ensured it has all the elements needed to manage your business even whilst on the go.

    Get orders out faster

    Manage multi-channels orders with ease

    Manage back orders and pre-orders

    Fast returns integration that is white labelled

    Professional reporting that can be created, by you

    What our

    customers say

    • Zaheer., K

      "As a family-run ecommerce brand, letting go of fulfilment wasn't easy. We'd been handling our own logistics since day-one, but it was clear we'd outgrown our in-house fulfilment capacity. Receiving inventory and despatching orders was eating up way too much of our time that should otherwise have been spent doing what we do best: developing and marketing new products. We searched Companies House for every company in the UK with the word 'fulfilment' in their name. There were many great companies that made the shortlist, but few hit the mark like I-Fulfilment. We looked for solutions that could offer competitive fulfilment rates for both national and international orders, an integrated base in the USA for our future expansion plans, and a solid software platform through which we could control our orders and inventory. I-Fulfilment offered all of these, but what really gave us confidence was our outlook after visiting their operations in Christchurch. Their systems were robust, their offices and warehouse were neat, clean and organised, and their staff and management were both pleasant and progressive in their outlook of the ecommerce fulfilment space. When we ran the numbers, I-Fulfilment was not the cheapest solution, but price was not our only criteria. The fact that they've processed thousands of orders, and not a single one has had any packing, labelling or despatching issues is simply priceless. Thankfully, the hassle of things going wrong is something I've not had to be concerned with. Whether it's been retail or wholesale orders, they've been spot-on each time. It feels great to have such a great partner on board, leaving us free to focus on growing the business. Our only wish is to have found I-Fulfilment sooner!"

      Zaheer., K
      Nov 2020
    • David, A

      "Best fulfilment partner and managed services company in the UK. I outsourced a large portion of our business to
      i-Fulfilment and we were able to grow the company significantly as a result."

      David, A
    • Bob and Ant L , Co-Founders

      "Since moving to I-Fulfilment we have received a fantastic service in terms of both fulfilment and customer service. They are very supportive of their brands they work with and are always looking to evolve and improve their service with technology to offer a cutting edge solution. We enjoy working with them as our partners and have no hesitation in recommending them.”

      Bob and Ant L , Co-Founders
      June, 2020
    • “We have been working with the I-Fulfilment team over the last 4 years in starting up our distribution business and they have been instrumental to our success as our Operational, Logistics and Customer Service partner. They are professional, innovative and helpful in finding solutions for the challenges that come up. Their business can support all distribution channels – ecommerce, wholesale and Amazon and overall their customer service is excellent, which is reflected in the Trustpilot Reviews we receive.”

      Kelly C, Co-owner
      March, 2020

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